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Napolitano Apart & Hotel

2.5 star property
Hotel with 2 outdoor pools, near The Magic Village

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Photo gallery for Napolitano Apart & Hotel

24-inch TV with cable channels
Premium bedding, down comforters, Tempur-Pedic beds
Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Private kitchen
Hot stone massages, deep-tissue massages, sports massages, body scrubs
Reception
In the heart of The Magic Village, Napolitano Apart & Hotel offers a warm retreat. Cycle through the scenic trails or try your hand at the ropes course. Unwind with reflexology treatments, indulge in continental breakfast, and enjoy free WiFi - previous guests rave about their stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Pool
  • Free breakfast
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Free bus station shuttle
  • Pool bar
  • Bar/lounge
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Area shuttle
  • Terrace
  • Garden

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View | Premium bedding, down comforters, Tempur-Pedic beds

Economy Room, 1 Queen Bed, Ensuite, Garden View

Highlights

Individually furnished
TV
Premium bedding
Tempur-Pedic bed
Blackout drapes/curtains
Down duvet
Private bathroom
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Premium bedding, down comforters, Tempur-Pedic beds

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Highlights

Individually furnished
Kitchenette
TV
Premium bedding
Tempur-Pedic bed
Blackout drapes/curtains
Down duvet
Hair dryer
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down comforters, Tempur-Pedic beds

Triple Room

Highlights

Individually furnished
TV
Premium bedding
Tempur-Pedic bed
Blackout drapes/curtains
Down duvet
Private bathroom
Designer toiletries
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Premium bedding, down comforters, Tempur-Pedic beds

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Highlights

Individually furnished
TV
Premium bedding
Tempur-Pedic bed
Blackout drapes/curtains
Down duvet
Private bathroom
Designer toiletries
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View | Premium bedding, down comforters, Tempur-Pedic beds

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Highlights

Individually furnished
TV
Premium bedding
Tempur-Pedic bed
Blackout drapes/curtains
Down duvet
Private bathroom
Designer toiletries
  • Mountain view
  • Sleeps 2
  • 1 Large Twin Bed and 1 Twin Bed

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About the neighborhood

Map
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • The Magic Village - 3 min walk - 0.3 km
  • Church of the Virgin of the Holy Water - 6 min walk - 0.6 km
  • Banos Central Market - 8 min walk - 0.7 km
  • Termas de la Virgen - 10 min walk - 0.9 km
  • The Tree House - 24 min drive - 12.1 km

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 87.8 miles/141.3 km
  • Ambato Station - 48 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free bus station shuttle

Restaurants

  • ‪Leprechaun - ‬6 min walk
  • ‪Papardelle - ‬8 min walk
  • ‪Juan Valdez - ‬7 min walk
  • ‪Caña Mandur - ‬9 min walk
  • ‪Mestizart Ecuadorian Restaurant - ‬9 min walk

About this property

Napolitano Apart & Hotel

Enjoy your visit to Baños de Agua Santa with a stay at Napolitano Apart & Hotel. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, facials, or reflexology. Other highlights include 2 outdoor pools, an indoor pool, and a poolside bar.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - midnight
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (7 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Onsite parking limited (max 10 spaces per unit)
    • Height restrictions apply for onsite parking
    • Onsite garage
DONE

Transfers

    • Airport shuttle (available on request)*
    • Free bus station shuttle
DONE

Offsite

    • Area shuttle within 900 kilometers*
DONE

Other information

    • Designated smoking areas
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–9:30 AM
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Charcoal grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Rope course
  • Bicycle tour information
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Conference space (215 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2013
  • Garden
  • Picnic area
  • Terrace
  • Communal living room
  • 2 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor furniture

Accessibility

  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 24-inch TV
  • Cable TV channels

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Tempur-Pedic mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 50+ Mbps)

More

  • Daily housekeeping
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, piedra de fuego. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Dining

NAPOLITANO BAR - PIZZERIA - This poolside pub specializes in Italian cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Area shuttle service is offered for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 2:00 PM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club

Also known as

Napolitano Apart &Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart Hotel
Napolitano Apart Hotel Banos
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Baños de Agua Santa
Napolitano Apart &Hotel Hotel Baños de Agua Santa
Napolitano Apart Hotel
Napolitano Apart &Hotel Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa

Frequently asked questions

Does Napolitano Apart & Hotel offer free cancellation for a full refund?

Yes, Napolitano Apart & Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Napolitano Apart & Hotel?

Yes, there are 2 outdoor pools and an indoor pool. Guests have pool access from 2:00 PM to 8:00 PM.

Are pets allowed at Napolitano Apart & Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Napolitano Apart & Hotel?

Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.

Is airport shuttle service offered by Napolitano Apart & Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.

What are the check-in and check-out times at Napolitano Apart & Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Napolitano Apart & Hotel and nearby?

Have fun with nearby activities like cycling, hiking, and horseback riding. Additional recreation nearby includes hot springs and ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Napolitano Apart & Hotel also has an indoor pool, spa services, and an arcade, as well as a picnic area, a garden, and access to a nearby outdoor pool.

What's the area around Napolitano Apart & Hotel like?

Napolitano Apart & Hotel is in the heart of Baños de Agua Santa, a short 6-minute walk from Church of the Virgin of the Holy Water and 6 minutes' walk from Sebastian Acosta Park.

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Napolitano Apart & Hotel Reviews

Reviews

8.6

Excellent

9.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Very good

Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
GUSTAVO, 1-night trip

10/10 Exceptional

Uno de los mejores alojamientos en Baños
El lugar es excelente y el precio muy bueno, super buen desayuno y una linda experiencia.
Diego, 1-night trip

10/10 Exceptional

Recomendado
Amplias habitaciones, espacios verdes, áreas de distracción, piscinas
Felipe, 1-night trip

4/10 Fair

My watch was stolen in the hotel by cleaning service. Owners were good.
XR, 3-night trip

8/10 Very good

Me gustó la piscina, muy buen desayuno y las atenciones muy buenas, quedé muy complacido
1-night trip

10/10 Exceptional

Recomendado
Excelentes opción! Muy buen desayuno, personal de servicio muy cálido!
Gina, 2-night trip

8/10 Very good

La atención al cliente es buena Muy buenas las instalaciones
Lili, 1-night trip

2/10 Poor

Que me quitaron la reserva de expudia , me quede sin hospedaje cuando llege
Maria, 1-night trip

6/10 Good

Yo escogí el lugar para poder usar hidromasaje y no estuvo habilitado, mis familiares también estuvieron descontentos por esto. El baño de la habitación tenía olor a cañería
Paola Maria, 1-night trip

8/10 Very good

À proximité du parc central et des boutiques et restaurants. Les déjeuners étaient bons et copieux. La tenancière me semblait préoccupée, échangeait très peu avec moi malgré ma maîtrise de la langue espagnole. La piscine n'était pas disponible.
3-night trip

4/10 Fair

Más o menos la experiencia
No me agrado el lugar, en las fotos que publican se ve diferente, el desayuno el mismo de todos los días, el internet pésimo de igual manera la señal de la TV, adicionalmente la TV muy pequeña
Santiago Xavier, 2-night trip

8/10 Very good

experiencia ok
ubicación buena, habitación confortable, pero piscina fría, jacuzzi sin agua
Axel, 1-night trip

10/10 Exceptional

Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Denise, 4-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
2-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Good price and good place to stay. (Spanish)
A una distancia conveniente de las principales calles y en linea recta este es un super lugar para quedarse en Baños. La atención departe de Paul y si hermana y todo el equipo lo hacen sentir a uno especial. El desayuno gratuito basta para comenzar bien el día. El cuarto cómodo y limpio. Deberán pronto sustituir la ya antigua T. V. por una plana mas grande y moderna. La vista del comedor es en verdad bella. La piscina buena para cuando haga calor. Lástima que el Jaccuzi no funcionó, deben arreglarlo pronto. Buen precio a través de Hotels.com, rápida, segura y cómoda reservación on-line. Recomiendo el lugar. Yo me quedé dos noches a principios de Octubre. Todo en Baños se puede alcanzar caminando inclusive la estación de autobuses.
Eduardo, 2-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Amy, 2-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
This review was submitted before 2018 and has not been verified.

6/10 Good

Good place
A little far from CITI center. Dark street on the way back at night
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

The place to stay
Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Highly recommended
Nice hostel,really good beds,good breakfast and lovely host family,highly recommended.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Good service and facilities.
I was satisfied with everything. Very kind of all staff, clean room, great breakfast. Also I enjoyed new swimming pool, sauna, jacuzzi!
This review was submitted before 2018 and has not been verified.

8/10 Very good

All great!
The hotel and attention of the owners are great. The only thing I would change is make the breakfast a bit more self-service so that it doesnt take so long. Soemtimes tours leave at 9 am, and breakfast starts at 8 - but it takes 20 minutes to serve - so it's kind of tight. Either breakfast needs to start earlier or be already served/ more buffet-self service style to expedite it.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.