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Hotel Indigo Playa Del Carmen by IHG

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Popular amenities

  • Pet friendly
  • Parking available
  • Free WiFi
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • 24-hour business center
  • Business center
  • 2 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Snack bar/deli

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is $120
$148 total
includes taxes & fees
May 30 - May 31

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony, Corner

A modern hotel room with a large bed, a TV, a balcony, and a wooden desk.

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
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  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 1,007 reviews
The price is $94
$119 total
includes taxes & fees
Jun 2 - Jun 3
Holiday Inn Express & Suites Playa Del Carmen by IHG
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About the neighborhood

Map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Las Helodias - ‬2 min walk
  • ‪Pizza Renzo - ‬1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

Hotel Indigo Playa Del Carmen by IHG offers a fantastic location, putting you just a 5-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can enjoy the outdoor pool, and cooked-to-order breakfast is available daily. This luxurious hotel is also just a 5-minute drive from Mamitas Beach and Playa del Carmen Maritime Terminal.

At a glance

DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (MXN 400 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • Snack bar/deli
  • Water dispenser

What to do

  • Water tubing nearby

Working away

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (2314 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free pool cabanas
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • An outdoor pool
  • Bicycle parking
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Area rugs in room
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Desk chair

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 300 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 5000 per stay
  • Pets are allowed for an extra charge of MXN 500 per accommodation, per night

Parking

  • Covered valet parking costs MXN 400 per day with in/out privileges

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Frequently asked questions

Is there a pool at Hotel Indigo Playa Del Carmen by IHG?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Indigo Playa Del Carmen by IHG?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 500 per accommodation, per night, and there's also a deposit of MXN 5000 per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Indigo Playa Del Carmen by IHG?

Yes. Valet parking costs MXN 400 per day.

What are the check-in and check-out times at Hotel Indigo Playa Del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Indigo Playa Del Carmen by IHG?

No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.

What is there to do at Hotel Indigo Playa Del Carmen by IHG and nearby?

Have fun with nearby activities like water tubing and swimming. Hotel Indigo Playa Del Carmen by IHG also has an outdoor pool.

What's the area around Hotel Indigo Playa Del Carmen by IHG like?

Hotel Indigo Playa Del Carmen by IHG is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach.

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Reviews

Hotel Indigo Playa Del Carmen by IHG Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The property is located near the beach, within walking distance, offering a convenient and central location. (4 reviews)
  • The rooftop pool area was lovely and perfect for a family with sea views. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Staff was top notch, Alma at the front desk was so helpful.
JONATHAN, 1-night trip
Verified

10/10 Exceptional

We had Ana amazing time, the hotel was new, clean and every staff member was great, especially Alma. She was the icing on the cake.
Roger, 4-night trip
Verified

10/10 Exceptional

I liked that place, nice pool , close to the beach og to everything
Trine, 4-night trip
Verified

10/10 Exceptional

The hotel is very nice and clean, and the beds are great. Alma at the front desk was more than helpful and made my stay even better. I would give her 10 stars
Mac, 3-night trip
Verified

10/10 Exceptional

Everything was nice
Trine, 7-night trip
Verified

10/10 Exceptional

Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
David, 4-night trip
Verified

10/10 Exceptional

Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!
Alexandra, 3-night trip
Verified

8/10 Very good

Great towels, clean rooms
Wai Fung, 2-night trip
Verified

10/10 Exceptional

Amazing
Afik, 2-night trip
Verified

10/10 Exceptional

Fantastic room, spacious and nice view. Great service and really nice pool area. However it was lacking a bit when it came to communication and information, also the gym could use an upgrade. Also the bathroom had an awful smell sometimes, despite all this we would stay again.
Carolina, 2-night trip
Verified

10/10 Exceptional

this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..
Michelange, 3-night trip
Verified

10/10 Exceptional

This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back
View of the ocean
At Sunset
Pool
Vanisha, 3-night trip
Verified

8/10 Very good

Obstructed ocean view from the 4th floor. Each room should have a blow dryer and iron or steamer.
Tania, 1-night trip
Verified

8/10 Very good

Obstructed view. No blow dryer, no iron. Room was clean
Tania, 2-night trip
Verified

8/10 Very good

The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels. Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip. The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach. The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation. We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average . Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .
Louise, 9-night trip
Verified

6/10 Good

If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered. After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors. The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow. Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment. The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed. On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.
Ina, 2-night trip
Verified

6/10 Good

The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety. We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room. In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading. Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay. I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.
hongoro, 4-night trip
Verified

10/10 Exceptional

Excelente equipe de funcionários! Quartos excepcionais! E em especial, a recepcionista Alma Santos, muito prestativa e cordial! Sensacional!
Willian, 4-night trip
Verified

8/10 Very good

Nos gustó mucho la experiencia en este pequeño hotel. Cerca de la plaza, muy central, Las informaciones para nuestros paseos fueron de mucha utilidad. Los desayunos muy buenos y contar con un lugar de estacionamiento incluido fue muy útil en nuestro caso. Todo excelente! Gracias
Daniele, 2-night trip
Verified

8/10 Very good

Flott hotell med god service
Sturle, 1-night trip
Verified

10/10 Exceptional

Es una excelente opción en Playacar. El hotel es muy hermoso, limpieza excelente, y buenas amenidades. El costo vale la pena. Lo recomiendo bastante
ILIANA, 1-night trip
Verified

10/10 Exceptional

Café da manhã excelente! Equipe extremamente atenciosa e simpática!!! Hotel muito novo!!! Localização ótima!!! Perto de tudo!!! Sugiro pegarem as unidades Vista mar! Vale muito a pena!
Leandro, 5-night trip
Verified

10/10 Exceptional

Ein wirklich tolles Hotel. Sehr zu empfehlen. Zimmer richtig schön, gross und sauber. Alles ganz neu. Rezeption sehr freundlich und überaus hilfsbereit. Wir hatten eine tolle Zeit.
Urs, 1-night trip
Verified

8/10 Very good

Herbergið var hreint.
Vilhjálmur, 5-night trip
Verified

8/10 Very good

Todo estaba muy bien, buenas habitaciones, limpieza y muy atento todo el personal, el desayuno incluido es muy variado y bastante bueno
Roy, 5-night trip