4/10 Regular
12 de julio de 2025
Room double charge mess-up
We have previously had pretty good experiences with Premier Inn, but this time it was rather poor.
When arriving we were requested to pay for the room. This surprised us a bit since we were under the impression that we already paid for it when making the reservation. We figured that the staff knew what they were talking about and hence we paid.
When later checking the bank statement, I noticed that we had now indeed paid for the room twice. I went back to the reception but was informed that only the manager could sort it out and we were told to return the next morning, which we did and got it sorted out in the end.
This was a really lousy start to our stay in Belfast and the first evening was really stressful when we were double charged and not knowing how easy it would be to get it sorted out. We feared being trapped in a blame game between hotels.com and Premier Inn. Since a credit card refund always takes a few days, this also led us to being somewhat strapped for funds for a few days until it cleared.
I quite frankly expect the hotel to be able to keep track of if a booking is already paid or not. That should not be my responsibility as a guest. It would also have been so much better if the confirmation e-mail from hotels.com had clearly stated if additional payments upon arrival is needed or not.
Also:
1. the free Wi-Fi was rather poor.
2. It would have been great to have had prices in the menu for the draught beers which were for mysterious resons missing.
Olof
Olof, viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com
