We have stayed in many 5 star places around the world but for service, friendliness, attention to detail, etc, the Beach House tops the lot. It may be a small place but as a package it really is hard to beat. The owners Craig and Sally are wonderful hosts who pay close attention to your needs as soon as you check in. They went out of their way to ensure that we were well informed about the local area (restaurants, places to visit, shopping, tours, etc) and even provide a complimentary transport service to local places - one just needs to ask. Added to this are things like complimentary sherry and home made cakes just make the guest experience that much better and different from any establishment of this type and size. For us it is a benchmark for smaller hotels and inns - beating all that we have ever experienced.
Perhaps what sums customer service best is the fact that we left our passports (doh!) and some money behind in the safe and we were 400km away from Albany when we realized it. "No problem" said Craig. Sure enough we got lot back 2 days later at our next destination. What more can we say?
By the way - wonderful location too ... right next to a great beach.