It's a shame this was the only property where we've had problems in Peru. Room 305 - the lampshade didn't work, the bathroom had no door in the bathing area (the bathroom got wet everytime we took a shower), the water of the shower was very unstable (all of a sudden strong, then weak, then too cold, then too hot - my husband got burned once), there was no cleaning/maintenance in the room, even if we had complained since the first moment we got in the room and 2 other times later. The breakfast was good, but the area was dirty and messy because there was only 1 person working there during breakfast time.
But the bed and the room size were good. Towels and sheets were good too.
By the time of checkout, we complained once again and claimed for a discount, considering all the problems and poor quality of the room/service, and the manager gave us one free lunch (at least she did this).