I forgot this was the hotel that I abruptly left the last time I stayed at a sandman when I was visiting Edmonton. Ended up booking here and realized my mistake but endured anyway.
Don’t get me wrong, it’s a modern hotel and the staff are friendly but that’s about it.
The furniture in the rooms needs to be replaced. The mattresses are sagging from use, same with the couches in the suites. You can tell they were cheap pieces of furniture and even look indented when the beds are made. They are okay for 1 night to sleep on but be prepared for a sore back on continued use.
The ice machines on each floor need replacement as well. Either they didn’t install a vibration pad or the bearings are shot in them. Every time they cycle on, the rooms shake. Doesn’t matter if it’s the machine on the floor below you or the floor above you, it vibrates directly into the room. It either feels like an earthquake or sounds like an airplane is taking off in the room.
The heaters are basically toast as well. The bedroom heater couldn't put out any heat, just pushed out cold air. Pretty awesome when temps are -15C. When I had called for it to be looked at, a cleaner had come and told me what I already knew - it’s not putting out heat. She said that maintenance would be there in the morning when they came on shift. No one showed up.
The hotel needs some money to be put in and revamp it. Everything in the room was worn out. This isn't a budget hotel either, so you'd expect more for the cost.