Hotel Bannatyne Durham

The staff were excellent. Really friendly and professional. However, after booking, you find out the gym is an extra £15; per visit! Had a filthy hand towel in my room. The tap came off the sink and the toilet didn’t really flush. Mixed bag.

Receptionist very friendly and helpful, breakfast and snacks served in the leisure suite - separate building. The rooms were RED hot, too warm. I had very noisy guests above me, the hotel couldn’t change that. But it did sound like a heard of elephants were above me - all night. Shower rather than a bath, shower is a power shower and was good, Elemis body wash and hair wash in rooms Hotel very central for North East and easy access to A1/major routes