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Hotel Mercy

2.0 star property
Hotel within walking distance of Calle de las Artes

Choose dates to view prices

Hotel Mercy offers a fantastic location, putting you just a 5-minute walk from Lake Atitlán and Calle del Café. Free perks include WiFi and continental breakfast daily between 8:00 AM and 10:00 AM. Also, Calle de las Artes and La Calle de los Sombreros are within just a 10-minute walk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking

Main amenities (1)

  • Limited hour front desk
The current price is $38
$62 total
includes taxes & fees
May 30 - May 31

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room

Double Room | Down comforters, laptop workspace, free WiFi

Double Room

  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Comfort Double Room

Comfort Double Room | Down comforters, laptop workspace, free WiFi

Comfort Double Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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8.8 out of 10, Excellent, 356 reviews
The price is $41
$65 total
includes taxes & fees
May 30 - May 31
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About the neighborhood

Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017

What's nearby

  • Calle de las Artes - 2 min walk - 0.2 km
  • CHIYA Art Gallery - 2 min walk - 0.2 km
  • Calle del Café - 2 min walk - 0.2 km
  • La Calle de los Sombreros - 3 min walk - 0.3 km
  • Lake Atitlán - 3 min walk - 0.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 120 min drive
  • Retalhuleu (RER) - 29.8 miles/48 km
  • La Aurora Intl. Airport (GUA) - 50.9 miles/81.9 km

Restaurants

  • ‪Chicken Bus - ‬3 min drive
  • ‪Sababa - ‬4 min drive
  • ‪Sublime - ‬4 min drive
  • ‪Coffee San Juan - ‬7 min walk
  • ‪The Alegre Pub - ‬4 min drive

About this property

Hotel Mercy

Hotel Mercy offers a fantastic location, putting you just a 5-minute walk from Lake Atitlán and Calle del Café. Free perks include WiFi and continental breakfast daily between 8:00 AM and 10:00 AM. Also, Calle de las Artes and La Calle de los Sombreros are within just a 10-minute walk.

At a glance

DONE

Hotel size

    • 7 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free offsite parking within 164 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM

What to do

  • Winery tours nearby

Services

  • Front desk (limited hours)

Room amenities

Sleep well

  • Down comforter

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Shower only
  • Soap
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 50+ Mbps)

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

This property accepts cash.

Also known as

Hotel Mercy Hotel

Hotel Mercy San Juan La Laguna

Hotel Mercy Hotel San Juan La Laguna

Frequently asked questions

Are pets allowed at Hotel Mercy?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Mercy?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM.

What is there to do at Hotel Mercy and nearby?

Recommended spots to visit include Lake Atitlán (3-min walk) and Calle del Café (4-min walk), along with Calle de las Artes (6-min walk) and La Calle de los Sombreros (6-min walk).

Does Hotel Mercy have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hotel Mercy like?

Hotel Mercy is a short 3-minute walk from Lake Atitlán and 4 minutes' walk from Calle del Café.

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Reviews

Hotel Mercy Reviews

8.0

Very Good

8.8

Cleanliness

7.2

Amenities

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a nice feature, well-cooked and included with the room price. (5 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

8/10 Very good

The room was great
Billy, 2-night trip
Verified

10/10 Exceptional

This hotel is a great option with a top location. The room was big enough, the staff very friendly and the included breakfast was a nice feature. The town is tiny and you can walk anywhere, but we discovered a shortcut behind the property that took us to the pier, that was very useful on our way back to Panajachel.
Marco, 1-night trip
Verified

10/10 Exceptional

Room 1 has a good view of the lake and patio furniture for the perfect evening drink.
Kristen, 2-night trip
Verified

8/10 Very good

It was a very nice place very quiet. We got there after hours we were able to go in through the back door to the facility. We rang the bell, and the guy gladly came out to help us.
Isaac, 2-night trip
Verified

10/10 Exceptional

I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.
Norma p, 2-night trip
Verified

8/10 Very good

The hotel is nice and customer service is great. One downfall is that you must shower during daylight to get hot water. There is also not much insulation in the walls, and lots of barking dogs around. But for the price its a nice place.
Matthew, 1-night trip
Verified

10/10 Exceptional

Staff is very helpful, rooms are clean and comfy
freddy, 3-night trip
Verified

10/10 Exceptional

Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing
angel, 2-night trip
Verified

10/10 Exceptional

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Haralambos, 3-night trip
Verified

8/10 Very good

We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Poonam Preet K, 2-night trip
Verified

8/10 Very good

Really great place
Gerardo, 1-night trip
Verified

8/10 Very good

Complimentary breakfast was good. Room was okay. The hotwater was very slow running due to the shower head being electric (on demand hot water)
ken, 2-night trip
Verified

6/10 Good

Better customer service. They don't have or don't know the information about the place. They're not professional. Improve the parking.
Boris, 3-night trip
Verified

10/10 Exceptional

Great Custumer Service
MIGUEL, 1-night trip
Verified

6/10 Good

The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...
Jepser, 2-night trip
Verified

10/10 Exceptional

Very nice
Quentin, 1-night trip
Verified

8/10 Very good

The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Christine, 1-night trip
Verified

2/10 Poor

Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Carolyn, 2-night trip
Verified

2/10 Poor

The wifi doesnt work, no one speaks englisb
Verified

8/10 Very good

No TV in the room
Crystian, 1-night trip
Verified

4/10 Fair

They overcharged for our laundry service by four times the amount. There was hair in the room on the floor like it was uncleaned. The front desk recommendation a company for indian nose hike that picked us up at the hotel. IT WAS a single man in a tuc Tuc that took us up the mountain in the dark. We walked up the mountain in the woods in the dark full of trash. He made us walk thirty feet of head going up the mountain and never even knew how to get to Indian Nose. Even though he said he does this every day.It felt like we were gonna be robbed until we told him we had a knife and knew how to fight and was a boxer. He was messaging people in the woods. And took us almost down the wrong path on the way back down the mountain and was holding sticks in his hand that were two feet long. We felt Very unsafe.
CHRISTINE, 2-night trip
Verified

6/10 Good

1. La habitación está en buen estado sin embargo puede mejorar el mantenimiento de la misma. 2. El servicio demasiado limitado. 3. Por lo que respecta al restaurante si es que se le puede llamar así si no es en su horario para los desayunos ya no te atienden de ningún modo. En el restaurante impera la descortesía y desatención. 4. Me vi obligado a abandonar el lugar un día antes de lo previsto por el mar servicio del restaurante. 5. Me hicieron un cargo de un servicio que ya se encontraba pagado.
Lic. Jaime Jesús López, 6-night trip
Verified

10/10 Exceptional

Muy bien ubicada, la relacion. Precio calidad muy bien. El personal nos atendio muy amable, incluso nos permitieron guardar el carro 2 horas despues del Check out. Olvidamos un video juego y nos llamaron para devolverlo.
Felipe, 1-night trip
Verified

10/10 Exceptional

Très beau, très propre, j'ai adoré mon séjour
Marili, 2-night trip
Verified

10/10 Exceptional

Todos son muy agradables. Mucjas gracias por todo.
Magdalena, 3-night trip