2/10 Mediocre
6 de mayo de 2025
SCAM ALERT! DO NOT BOOK THIS ROOM!
Do NOT book this condo!!! SCAM ALERT!!! I paid upfront for this room weeks ago, and the owner was supposed to email me the details, which they never did. I showed up, as planned, to check in, and no one was there to meet me as stated in the instructions. I had no way of contacting the owner, and I had to wait to enter the building after another person. The lady at the front desk had no idea about my stay and kept repeating that I had to contact the owner. After my husband was able to "chat" with someone on Hotels.com, we were told that my stay had just been canceled; however, I was NOT notified about the cancellation, and my credit card was NOT refunded. In fact, Hotels.com stated that my stay was in progress. We were left hanging in downtown Vancouver with nowhere to stay. My husband was able to book another hotel room in the city, but there was NO accountability for what happened to us. Hotels.com needs to do a better job of protecting its customers from this type of predatory booking. Do NOT book this condo!!!
ali-Ca
ali-Ca, viaje de 4 noches
Opinión verificada de un huésped de Hoteles.com