I made two reservations through hotels.com for this hotel and obtained the confirmations with the specific price for the night and service included which was breakfast and wifi, very basic, and for this, I already entered my credit card so I thought everything was set. But When I arrived they tried to charge me in cash or an additional fee for using my credit card. Also they charged me a additional tax because I was using my Peruvian ID even though I booked it with US account. The confirmation said that stay included breakfast, we were able to have breakfast only one day, when I came back on Saturday for my second reservation they tried to charged for the breakfast we had on Thursday; according to them on their confirmation they did not included breakfast. I complained and showed them mine, but they still argued in the end I did not pay for it, but it was already a very upsetting situation.
I have use hotels.com and normally the hotel would honor the confirmation with price set, but they tried to CHANGE AND ADD CHARGES to it. I ended paying the additional tax for the first reservation because I didn't bring my American passport, just my Peruvian ID.
I requested a hair dryer, they told they would being it in an hour , they never did. Next day I asked for it and they told me they didn't have one. I tried to cancel my reservation but it was non refundable through hotels.com
Overall it was HORRIBLE service, very unprofessional, and dishonest with prices.