4/10 Fair
Oct 21, 2024
Beneath the surface, this is not like the others
I've stayed at many Springhill Suites up and down the East Coast over the last 5-6 years for my business travels. I like the layouts of the hotels and the modern touches and tech. Unfortunately, this one is in need of some major updating. When I first checked into my room, I placed my items down and went and grabbed something to eat. Having the toilet and shower in separate rooms was a bit odd to me. About two hours later, when I returned, the first thing I noticed was the TV was about 20 years old and that it would not pivot or turn towards the couch/living area of the room. Most of the channels were grainy and not HD. Then I noticed the bed was extremely low to the ground. When I pushed down on to the mattress, I could press all the way to the box spring underneath and feel the springs poking through the mattress. I requested a different room due to the bed issues alone. I was assigned another room on the same floor down the hall. This one had two queen beds, but the same issues existed with those mattresses too. I was told all the beds were the same by the gentleman at the front desk. I'm a big man, and I can honestly say this was the most uncomfortable stay/sleep I've ever had. The network plug in the room did not work, so I was stuck using the wifi, which was not fast enough for me to use my VPN connection to work. Overall, not up to par with other SHS hotels for sure.
Michael
Michael, 1-night business trip
Verified Hoteles.com guest review
