4/10
Extremely Disappointing – Not Worth the Hype or Price
We were genuinely excited to try out this new hotel after seeing all the advertising, but unfortunately, our experience was incredibly underwhelming—and definitely not worth the nearly $1300 per night we paid.
First off, the name “Secrets Baby Beach” is misleading. There is no private beach area for guests, and no food or alcoholic beverage service on the beach—only soft drinks. For a luxury resort at this price point, that’s extremely disappointing. One of the main reasons we chose this property was its supposed exclusive connection to Baby Beach, but there’s nothing special provided for hotel guests. Honestly, you’re better off staying downtown and visiting Baby Beach for the day.
The service overall was subpar. We travel every two months and usually find that hotel staff are flexible and helpful with early check-in or special requests. We arrived at 1:30 p.m. and kindly asked if there was any chance of getting a room before the standard 4 p.m. check-in, especially since the hotel was clearly under 50% capacity. Not only were we denied, but the staff didn’t even pretend to check or accommodate the request. There was a general sense of indifference from the staff throughout our stay.
To be fair, the food was good, and drinks at the pool bar were solid—but that’s about the only positive thing we can say.
All in all, this hotel was a major letdown. It’s not what it promises in its marketing, the service does not meet
Eduardo
Viaje de 3 noches en familia
