4/10
We’ve had good luck at Holiday Inn Express hotels in the past, and this was a brand new hotel. The pool water was green and cloudy and only open once. We were not given the king bed/pullout sofa we reserved. The hotel ran out of toilet paper/tissue, so we had to go to Meijer to buy some. At breakfast, they ran out of food—trash was overflowing from trash cans. Staff was very overwhelmed. I don’t think the management did their job in supporting staff and customers. Would not recommend until the kinks are worked out.
Cliente verificado
Viaje de 3 noches en familia