We arrived at Barberstown castle for a Romantic Friday night at a beautiful country location . My partner arrived at 6:45pm , 30 minutes before me and was forced to pay if she wanted to check in , I had booked the room and wanted to pay, It also seems they close the kitchen at 8:30pm, the dining room was full and the other ( external ) bar areas were closed , the restaurant and bar were booked out with casual diners, wedding and confirmation groups , we were advised to drive to Clane or Maynooth for food , we were advised to call and book these in advance , i later reviewed the hotel manual and suggested room service , they agreed but insisted I pay 12 euro room delivery charge, pay at the room door for the food … like a Takeaway but for a cold , but beautiful tasting small portioned meal … This is the Ryan air of Hotels , they create a problem and then charge you for it citing ‘ company rules and training ‘ they have lost the whole concept of ‘ Customer Experience’
I expect a little more Hospitality for 279.00 euro for one night.