The hotel was clean, good location, staff was lovely. BUT ... nowhere on Hotels.com does it mention that the rooms have open ceilings - key information if you actually expect to sleep. The photos of the property are carefully cropped. It was like staying in one large dormitory. Even with eye masks and ear plugs provided, it was impossible to ignore every door that opened and shut, every toilet flush down the hall, every late arrival who crinkled paper and zipped open their suitcase at 3am. I consider myself a solid-to-heavy sleeper, and I was forced to change hotels rather than complete a planned 5-night stay. Had the ceilings been described on the property information, I absolutely would have stayed elsewhere despite Now Now's generally high ratings. I gave an average review because, as I said, there were a lot of good things and it's not clear whose fault this was. My experience highlights a major disconnect between properties and 3rd party booking agents like Hotels.com. If the property does not provide full information (which, to be fair its own website clearly states) and the 3rd party does not independently verify what they are given, you have a situation where the guest gets a rude shock when they get to their room.