We were early for check in and they said it would be a minute. We had 3 kids with us so we unloaded the car and waited (2-1/2hours) while I saw other people checking in, I went and ask 3 times and they replied in a minute. The last clerk I talked to said we are waiting for a walk in showers for you. I said I don’t recall asking for that and if that is the problem we don’t need one. No one said that was the issue. I don’t recall asking for that. If they would have just communicated that in the first place I would not have been so upset.
That night we went down to get snacks, we stood there at least 20 minutes waiting for someone to acknowledge us, 2 clerks were waiting on a couple with problems with check in. Well one could have excused themselves for a minute and just write our stuff down, well we ends up putting the stuff back and going elsewhere.
Went down to bar for a drink after a long day, kids went to pool, there was no wine available and the pool was a little cloudy.
I always stay at sleep inn and suites and have never encounters this type of service. I can’t tell you how disappointed I was.