First, the room is exquisite, the in-room sauna and onsen are spectacular. The room is extremely spacious with a large balcony and foot soak. HOWEVER, the bus ride took over two hours with bumper to bumper traffic and drops you off quite a bit up the mountain so you have to carry all your luggage down a very steep road with no sidewalks. Now, this isn’t necessarily the hotels fault, but what’s a MAJOR ISSUE is that they have no bag check and you cannot enter the hotel until check in time at 3pm (your code will not work until 3pm). And it’s all digital so nobody is there to help you, literally no one. They should have digital lockers outside the hotel entry doors for you to store your bags because it’s impossible to go explore the hilly town with roller bags and no sidewalks. This was an absolute shame. Or, at a minimum, allow people to use their code a bit earlier than check in and have a room to store bags for gods sake. This is a humongous oversight and we were exhausted, sweaty, and extremely frustrated. When I called the toll free number I was basically told “you’re out of luck, sorry”. The check in process is also arduous and annoying. It took about 12 minutes using an iPad. For the luxury of the room and the price you pay, this initial experience completely ruined it.