Does Imperial Palace Hotel - All Inclusive offer free cancellation for a full refund?

Yes, Imperial Palace Hotel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Imperial Palace Hotel - All Inclusive?

Yes, there's an indoor pool and a seasonal outdoor pool.

Are pets allowed at Imperial Palace Hotel - All Inclusive?

Yes, pets are welcome. There's a charge of BGN 10.00 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Imperial Palace Hotel - All Inclusive?

Yes. Self parking costs BGN 30 per day. Parking spots may be limited.

What are the check-in and check-out times at Imperial Palace Hotel - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Imperial Palace Hotel - All Inclusive?

No, this property doesn't have a casino, but Platinum Casino (11-min walk) and Casino Hrizantema (4-min drive) are both nearby.

What is there to do at Imperial Palace Hotel - All Inclusive and nearby?

Have fun with nearby activities like cycling, boat tours, and kayaking. Additional recreation nearby includes segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Imperial Palace Hotel - All Inclusive also has 4 bars, a seasonal outdoor pool, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Imperial Palace Hotel - All Inclusive?

Yes, there are 2 onsite restaurants, featuring local and international cuisine and ocean views.

What's the area around Imperial Palace Hotel - All Inclusive like?

Imperial Palace Hotel - All Inclusive is a short 2-minute walk from Sunny Beach and 11 minutes' walk from Platinum Casino.

Imperial Palace Hotel - All Inclusive, Nessebar: Hotel Reviews, Rooms & Prices

2/10 Poor

Jul 17, 2025

DO NOT GO HERE!!!

Dirty, bad service and louder food. The all inclusive drinks are served in small plastic cups and the cheapest kind there is. Got served raw chicken. Worst hotell ever!!!

SIRI BRIT OPSAHL, 12-night trip

6/10 Good

Jul 23, 2025

Nice hotel with awful food.

Very nice hotel with lots of beautiful sculptures everywhere. The outdoor pool was very nice but very hard to find any free sunbed it was always full. The rooms are big and have a very nice view but our room was not cleaned as a 5star hotel should be, there was a lot of small spiders and spider net in almost every corner. But the worst thing was the food it was horrible, they had the same food every day in lunch and dinner with almost just pork meat in every dish they made so it was soo boring to eat the same awful food everyday in an all inclusive 5star hotel one doesn't expect that. And there was no a la carte restaurant which is written in the description so we ate outside in other restaurants everyday even though we had paid for all inclusive. So I would give zero star for the food. But overall the area and the beach is very nice and specially the night life is so much full of life outside.

7-night trip

2/10 Poor

Jul 22, 2025

Dirty, food is limited, staff is rude and incompetent.

Simona, 8-night trip

4/10 Fair

Jul 8, 2025

Queing

Queing was problem at the bars Only one pool bar during the day or pay extra ro use beach bar Food was cold in smaller restaurant

Paul, 2-night trip

2/10 Poor

Jul 30, 2024

Detta är bara en liten del av den horribla upplevelse vi har haft. Allting var fullständigt katastrofalt, från städningen där vi fann blodfläckar på lakan och handdukar, till era allmänna toaletter som ständigt stank av urin, vilket fick oss att känna oss spyfärdiga varje gång vi ville tvätta våra händer. Jag informerade tydligt om att jag har mediciner som jag måste ta regelbundet och att jag behöver vatten för detta. Svaret jag fick var att endast en flaska vatten ges vid ankomst och att vi måste köpa resten själva. Är detta acceptabelt på ett femstjärnigt hotell? Jag var tvungen att fylla på vatten från restaurangen varje gång och bära upp flaskorna till rummet, under förnedrande omständigheter där personalen stirrade på oss som om vi vore tjuvar. Detta är inte bara extremt ovärdigt utan också skandalöst för en anläggning som påstår sig vara lyxig. Den totala bristen på respekt och grundläggande service är det värsta jag någonsin har upplevt, och det är helt oförsvarligt.

mari, 12-night trip

10/10 Exceptional

Jul 25, 2024

Near beach, good food

Johanna, 14-night trip

10/10 Exceptional

Jul 7, 2024

all

Ido, 2-night trip

10/10 Exceptional

Jun 6, 2024

Einer von der Rezeption und einer von der Securitas haben uns um 6:00 Uhr aus dem Bett geholt und uns gesagt, wir hätten unsere Rechnung nicht bezahlt. Unerhört ich habe an der Ankunft alles abgegeben. Ausweis Kreditkarte .Ansonsten war das Personal gut und freundlich ein sehr schickes Hotel

Erwin, 3-night trip

4/10 Fair

Sep 15, 2023

Outdated

Buffet same food every day and not sanitary

Michaela, 5-night trip

2/10 Poor

Sep 27, 2022

Worst hotel ever

Appealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever. The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole.

1-night trip

2/10 Poor

Aug 27, 2022

No towels on evening arrival in room and didn’t get them until next day afternoon. Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together. Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away. Had to wait for tables to come empty at every meal. All inclusive food but was always the same menu every day. Receptionist were young and didn’t have authority to make any changes or help. Only one lift on the block were were in for 9floors.

Marina, 4-night trip

2/10 Poor

Aug 21, 2022

Væreste hotel

Utrolig dårlig service - parkering udenfor hotellet , maden var utrolig dårlig- receptionen havde den væreste attitude intet service omkring hvordan opholdet var. Værelserne var beskidte og skimmel svamp i badeværelset, med et badekar som er sindsygt farligt at gravle op på når man skulle i bad. Poolen var utrolig beskidt og der var aldrig plads til at ligge. Deres fitness rum lukkede kl 19 hvilket jeg synes er så dårlig service når man er på hotellet. Dette hotel fortjener ikk engang 1 stjerne. Vi har været på hoteller med 2 stjerner der var bedre end dette. Utrolig skuffende.

Karoan, 7-night trip

4/10 Fair

Jul 21, 2022

Ei hyvää

Galina, 5-night trip

4/10 Fair

Jun 12, 2022

Veldig skuffende hotellopplevelse

Uken begynte med at rommet ikke hadde en sovesofa, noe som var ubeleilelig mtp at vi var 3 stykker som skulle dele et rom. Dette burde ordnes enkelt, så vi spurte om en reiseseng. Fikk beskjed om at det måtte vi vente til neste morgen med, for da var manageren på jobb. Så vi måtte dele en seng. Fikk balkong inni hjørnet uten mye utsikt pga av stor buet konstruksjon utenfor. Spurte om å bytte rom men det var ikke mulig da vi hadde betalt for ultra, som betyr at vi skulle være i 8. etg og der var det fullt. Spurte om vi kunne bo i en lavere etg for å få litt mer utsikt, men det var umulig å få til.

Lars Widar, 7-night trip

10/10 Exceptional

Jun 12, 2022

Awesome

After reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's! I travel a lot and easily, This is the best hotel I have stayed in this year. The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look. Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar.

Andrew, 4-night trip

4/10 Fair

Sep 6, 2021

Det var en veldig kjedelig hotell. Altså det var alt for dårlig rom. Sengen var veldig gammel og dårlig og rommet luktet gammelt. Det var bare en heis for så mange folk😔inngangene luktet. Maten var det samme hverdag altså ingen variant. De hadde ikke heller gode rutiner for korona situasjon med tanke på utdeling av munnbind og hansker ved inngangen til kjøkken

Faisal Khan, 3-night trip

2/10 Poor

Sep 4, 2021

Teribile

Bad experience 😔😔😔never come back

ahmed danaoui, 3-night trip

10/10 Exceptional

Jul 15, 2021

PERFECT HOTEL

IT'S A WONDERFUL HOTEL IN EVERYTHING. SOME NEGATIVE ISSUES JUSTIFY IT BECAUSE THERE ARE TOO MANY CUSTOMERS IN THE HOTEL AND SOME OF THEM ARE TOO EXCESSIVE IN BEHAVIOR. PERSONAL I RECOMMEND THAT HOTEL.

ADAMOS, 6-night trip

10/10 Exceptional

Jul 12, 2021

Great Hotel on Sunny Beach

Amazing Location! The Hotel was Truly GRAND! The room was very spacious, strong water pressure, and the food was fresh and super tasty! The staff worked really hard to feed everyone and to keep the all inclusive food flowing. Yes the hotel is a bit older, and has some wear and tear, that’s too be expected. Overall it’s a great Hotel, with lots of sunshine. My one suggestion is they shouldn't allow guest to reserve Pool chairs with towels. But that’s the guest, not the Hotel. Keep up the great job!

Mark, 3-night trip

6/10 Good

Jul 4, 2021

Die Lage ist einzigartig, das Bad braucht komplett Sanierung...Essen nicht gut organisiert. Pool-Bereich überbelegt!

6-night trip

8/10 Very good

Jun 22, 2020

Hotel bien situé +++

Hotel bien situé +++ en face de la mère hotel en rénovation mais qui prendrons fin le 1er juillet 2020.personnel accueillant et chaleureux

2-night trip

6/10 Good

Sep 29, 2019

Das Zimmer ist sehr hübsch. Ein Wasserschaden wurde nur notdürftig beseitigt jedoch nicht behoben.

Kirsten, 6-night trip

2/10 Poor

Aug 11, 2019

Worst hotel ever! not clean. maybe 2* No towels ( room or pool). Food was from very low qty. Guys, if your reading this, just avoid this hotel. i Left 2 nights early

Michael, 4-night trip

4/10 Fair

Aug 1, 2019

Hotellrommene er i meget dårlig forfatning

Vi bodde på samme hotell for 10 år siden. Hotellet er ikke rehabilitert eller fornyet på disse årene - det er MEGET slitt, spesielt rommene. Malingsflak datt fra tak og ned på klær og andre ting som lå på rommet pga fuktskader i etasjen over. Sluket på gulvet på badet var tett, så dersom vann fra dusjen rant ut, ble hele gulvet fylt med vann. Det ble heller ikke fylt på med nok håndklær på rommene. Ikke wi-fi på rommene, kun i resepsjonsområdet. Få heiser, lang ventetid på heisene. Uteområdene er OK, flott beliggenhet.

Ann-Kristin, 9-night trip

6/10 Good

Jul 24, 2019

Fint hotell med bra beliggenhet. Renhold på rommene var elendig. Bodde 7 dager her, og fikk nye håndklær 4 ganger. Ellers ingen rengjøring. Maten var ok, men ganske ensformig. 4 barer er bra når du har all inclusive. Kun et toalett i resepsjons/bar område på dette store hotellet, er alt for lite.

vidar, 7-night trip

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