SpringHill Suites by Marriott Pittsburgh Southside Works

Hotel beautiful. Service really great. However, I am appalled I had to pay $22/day t park where I am already paying as a hotel guest.

Very clean and quiet. Comfortable bed and staff was exceptional.

I like the cleanliness of the facility. Check in is quick and easy. The staff was very accommodating. And the suites are very clean and welcoming!

The room was not ready for occupancy, no toilet paper, there were dust in the table, the towels were brand new and left white materials on your body ,...the sink smelled like it was not cleaned and sanitized at all.

Liked the trails in front of hotel and that many places to eat were walkable.

I booked 2 rooms under my name and they were not available at check in. I showed my confirmation for both rooms and gave my card etc. The second room which I booked through expedia ended up being charged to the guest in the second room, not through expedia, but through the hotel itself. The hotel repeatedly tried to get me to book through them but I reiterated that I wanted Expedia's booking and the rate. In the end, it appears the hotel booked through themselves.

Our previous stays were great which made this one that much more disappointing. There are rooms in this hotel that are directly over active train tracks. Every hour through the night a whistling, loud, long train rolled by just below the room. Two hours of sleep total for a moderately priced hotel with a large daily parking charge. I won't stay there again.

Computers were down so we were unable to check in at 6pm. Waited around for over 30 minutes. Decided to come back around 9pm. My consolation prize was being put on the second floor with an even number room. What we did not know was that meant we were literally directly above active train tracks-and I mean directly! The next day I asked about moving and they were completely booked. If I did not prepay, I would have left. The hotel is strategically positioned to get to everything in Pittsburgh quickly. I will warn you Friday and Saturday do lead to drunk people yelling and hooting in the halls and their rooms at 2am (as was the case Saturday night). Being there for a funeral, I was not amused... The rooms were average in terms of cleanliness. The bed was not very comfortable. Staff was friendly. So if you are a weekend partier and/ or always wanted to see what the top of a train looks like, this is your place.

Staff was nice, however first room given us smell like smoke and sheets were not clean, clearly had stains on it. Then, we were switched to another room, which smell better and sheets were clean, but shower curtains was moldy, with a huge black mold streaks down c urtain. Prior to Covid-19 this use to be a nice hotel to stay in, but seems to be going down hill.

Couch in the room was disgustingly dirty. Also, we checked in at night and it took 20 minutes. Front desk people not trained, not wearing face mask properly