The place had serious maintenance issues – water was leaking from the under sink, which damaged my luggage. The walls had visible mold, paint was peeling off, and even the windows were cracked. The staircase and furniture were filthy and moldy. It felt more like an abandoned building than a place for guests.
What made it worse was being charged extra through a third-party system after I had already paid through Hotels.com. I was also charged for a baby cot that wasn’t even provided the first night. I called their customer service as soon as I arrived, and they told me it would be brought to me within the hour. It didn’t show up until the next afternoon – completely unacceptable when traveling with a baby.
The lighting setup is bizarre – it’s controlled by a timer system, meaning you have to keep turning the lights back on every 5-10 minutes. It’s the same for the stairs, which are already extremely narrow and difficult to navigate with luggage. And to make things even more unsafe, there’s only one light switch per stair section, so expect to be walking in the dark until you find the next switch.
