I have been taking our family{ 18} to Lancaster Pa. for the past15 years to attend the Christmas show, we have used the same hotel and restaurant for our gatherings
during that time, this year we decided to make a change in Hotel reservations, and unfortunate I selected the wrong Hotel the Clarion in Strasburg,we reserve 7 rooms each trip,check in was fine, the rooms appeared to be ok, we did our usual routine,went to dinner then attended the Christmas show always a exceptional experience, After returning to the Hotel around 11pm, turning on the lights, and the horror show began,3 of my family members called me and advised that they were leaving, because roaches were crawling on the wall and some came from under there bed, they quickly disappeared once the light was on. I requested that they go to the office and advise them of the issue and get other rooms they said no and traveled back home, a 4 hour drive. I spoke to a Hotel representative the following morning showed him photo of the creatures on the wall and provided him with the information he requested and gave him my Buisness card, he stated he will forward the information to the Manager on Monday and to expect a call from the Manager,Monday came and no phone call, 4 of the 7 rooms had no major issues, The issue should have been addressed by the Manager ,so much for management, my 3 family members drove another 4hours home after being up for 12 hours, because of the pest infected conditions.