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Phoenix

3.0 star property
Warm up by the cozy lobby fireplace or take off on an airplane tour adventure. Get energized for your day with a delicious breakfast buffet.

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Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes
Reception
Mountain view
Front of property
Hiking
Nestled close to Zermatt-Matterhorn Ski Paradise, Phoenix offers a tranquil retreat with a warm fireplace in the lobby and a delicious breakfast buffet. Unwind at the bar, get active in the gym or explore helicopter tours nearby. With free WiFi and helpful staff previous guests have raved about this hotel.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Spa
  • Gym
  • Bar
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Ski storage
  • Fitness center
  • Bar/lounge
  • Spa services
  • Train station pick-up service
  • Train station drop-off service
  • Lobby fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
The current price is $336
$357 total
includes taxes & fees
Mar 23 - Mar 24

Room options

View all photos for Room

Room | Down comforters, in-room safe, desk, blackout drapes

Room

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Down duvet
Blackout drapes/curtains
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down comforters, in-room safe, desk, blackout drapes

Standard Double Room (Matterhorn View from Balcony)

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 2 Twin Beds

Standard Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Standard Double Room, 2 Twin Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

Superior Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds

Deluxe Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout drapes/curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 7 min walk
  • Zermatt - Furi - 11 min walk
  • Zermatt-Furi Gondola - 18 min walk
  • Sunnegga Ski Resort - 19 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 105.7 miles/170.2 km
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Golden India - ‬6 min walk
  • ‪Fuchs - ‬6 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Snowboat Bar - ‬5 min walk
  • ‪Zer Mama Bistro - ‬5 min walk

About this property

Phoenix

Phoenix offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can be pampered with deep-tissue massages, then unwind with a drink at the bar/lounge. Fellow travelers say great things about the helpful staff.

Languages

Dutch, English, French, German

At a glance

DONE

Hotel size

    • 27 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is 10:30 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8 AM - 9:00 PM
    • Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 22966 ft (CHF 20 per day)
DONE

Transfers

    • Train station shuttle from 8:30 AM to 5:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Rope course
  • Helicopter/airplane tours
  • Bicycle tour information
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Ziplining nearby
  • Snowboarding nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Bicycle parking
  • Spa services
  • Double-glazed windows
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Parking

  • Parking is available nearby and costs CHF 20 per day (22966 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and outdoor lighting on site.
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Does Phoenix offer free cancellation for a full refund?

Yes, Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Phoenix?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per day. Food and water bowls are available.

What are the check-in and check-out times at Phoenix?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 10:30 AM. Express check-out and contactless check-out are available.

What is there to do at Phoenix and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Enjoy amenities like a fitness center and spa services.

What's the area around Phoenix like?

Phoenix is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular.

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Phoenix Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect location for skiing and sightseeing
Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
View from the room terrace
Giovanni, 3-night trip

10/10 Exceptional

Large clean room, friendly staff, good location, large and varied breakfast
James, 4-night trip

10/10 Exceptional

This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
John, 2-night trip

10/10 Exceptional

Excellent hotel
Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
2-night trip

8/10 Very good

A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Edmund, 2-night trip

8/10 Very good

Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Rich, 3-night trip

10/10 Exceptional

Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Mark, 2-night trip

10/10 Exceptional

Great stay
Jon, 6-night trip

10/10 Exceptional

I'll be back soon.
Nice view, clean, comfortable
Indo, 2-night trip

10/10 Exceptional

Family Hotel with great service!
Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!
Audun, 2-night trip

10/10 Exceptional

All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Kin Hin, 2-night trip

8/10 Very good

Perfect view of Matterhorn from room
Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
Jasbir, 2-night trip

4/10 Fair

Felt tight
Dr.rajpal, 1-night trip

10/10 Exceptional

Quiet, cozy hotel great value
We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Suzanne, 2-night trip

8/10 Very good

Comfortable stay but can be better
Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
2-night trip

10/10 Exceptional

Easy walk to RR station and Sunegga lift. Nice staff
Robert, 3-night trip

10/10 Exceptional

Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
Mahnaz, 2-night trip

10/10 Exceptional

great location, perfectly clean, good breakfast buffet and very helpful staff for explaining all the activities to do around Zermatt
Adrien, 1-night trip

10/10 Exceptional

Great value
Great hotel, location and service! Extremely hospitable staff and the rooms/location were perfect.
1-night trip

10/10 Exceptional

Fantastic stay
Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
Debbie, 2-night trip

10/10 Exceptional

Clean n nice hotel! The staffs are friendly
HNIN YADANAR, 2-night trip

10/10 Exceptional

What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Paul, 6-night trip

10/10 Exceptional

Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Maureen Elizabeth, 2-night trip

10/10 Exceptional

Great hotel! spacious and very clean room. Excellent breakfast, friendly and helpful staff.
Fatima, 2-night trip

10/10 Exceptional

Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel
3-night trip