When we arrived we were given a dark room with 2 very small windows, no light as a result and certainly no “courtyard view” as described on the Hotel.com website. We had to complain and were only then offered a more suitable option.
The reason we booked Mare Resort was because the name suggests something more than we got, while the description and photos in Hotel.com advised a Terrace, solarium, private beach, sun loungers and beach towels, none of which were available. Mare Resort failed in so many ways to match the description on the Hotels.com platform which enticed us to pay above our normal rate, and we were greatly let down by Hotel.com, and are entitled to a refund.