When I arrived to check in the receptionist just continued there phone call (it clearly wasn’t a customer call). I’m not overly worried by this, it’s annoying, especially as I was tired but the big problem came next. Finally he gives me a room key, I go to the room, someone is already using that room. I go back, he spends ages faffing around trying to figure out what went wrong while I’m tired waiting for a room, calls his boss to find out what’s happened and to ask what room I can go in - all while I wait, instead of just giving me any available room. I find the whole thing concerning, how can they give a key to a room someone else is already in. It’s a huge danger. I then was worried the rest of the night someone random might come into my room, I had the suitcase wedged between the door and the bed. At check out the receptionist barely said anything, didn’t ask how my stay was and when I asked about luggage storage just said I can leave it in the reception, no tags or security. I’ve used the hotel a number of times before but never again. It no longer feels safe.