The hotel was nice - modern and well located. Great beds, good sound proofing. I reported a problem with the shower and it was fixed that evening. Staff in bar were lovely and George the operations manager was really great. Breakfast was nice, with lots of options - an impressive selection of dairy-free milks and gluten-free items for people who needed them - not us, but good to know everyone was catered for.
However, there were a few things that stopped weren’t so great. The receptionist at check-in was not hugely friendly - seemed distracted and slightly annoyed, although the other ones were l lovely. The air con (we stayed specifically because the hotel had air con) was set so you couldn’t lower it that much. Consequently I think it would have been cooler with a window open. Also, housekeeping was a bit sketchy - they forgot to fill up tea/coffee supplies, didn’t take out used cups etc and although towels were replaced, ones in the floor were not removed. There was an issue with running out of bottled water in rooms but this was left to reception to deal with if guests asked about it. It would have made sense to have left something in the room explaining the situation and apologising. So overall, it was fine/good rather than good/great, which is what we had been expecting.