6/10 Bueno
10 de julio de 2025
Such a let down
Review for The Black Lion Hotel
This was the third time my sister and I have visited The Black Lion Hotel, and once again we were warmly welcomed on arrival. We were met by two lovely gentlemen who could not do enough for us — they kindly took in our luggage (I am disabled) and carried it up to our room, settled us in, and made us feel so comfortable and looked after. Later, we came down for an incredible meal — your catering staff and chef are truly amazing, and the same two gentlemen were, once again, superb hosts. We thoroughly enjoyed our evening.
However, sadly, for the first time ever staying with you, the morning did not live up to expectations. When we came down for breakfast, there was no warm greeting — just a brief, rather rough hello. We had to carry our own luggage to the car while the girls behind the bar seemed more interested in playing with their hair than helping guests. When we returned to the breakfast room, no one showed us to a table, so we seated ourselves. We were downstairs by 10:30am, yet it wasn’t until nearly 11am that someone finally approached us. I watched, and what I believe was the manager — a blonde lady — seemed more focused on doing her hair and checking her appearance than attending to guests.
There were positives: a lovely girl with red hair who served us, and a young girl on work experience — both were delightful and did their best. Unfortunately, our breakfast was a disaster. The food was burnt, dry, and frankly inedible.
Barbara Meiklejohn-Free
Barbara Meiklejohn-Free, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com