2/10
I would not recommend anyone to stay at this hotel. On 7/4/25, whwn trying to check in for 2 rooms, I was told I did not have a reservation. Although, I had my confirmation number. I booked 2 rooms 6 months in advance. I repeatedly call every month to confirm my reservations were still valid. I was told yes every time. My rate was $104 per room (2). Due to the July 4 holiday, hotel rates increased everywhere. This is why I booked EARLY!!! There were 2 other people trying to check in also. All 3 of us were given the same message - "You dont have reservations". All 3 of have confirmation numbers/emails. We figurdd out what happened. People who had rooms with $100 rates, were deleted from their system. Those rooms were given to other people who paid $250-$300!! That was very tacky for Mrs. Patel (hotel manager) to do that without any notice. Anyway, I was able to find a better suite, better price, better location at Home 2 Suites by Hilton in Webster, TX. I will NEVER utilize this hotel with despicable staff.
Teresa
Viaje de 1 noche en familia