4/10 Regular
6 de noviembre de 2025
After reading a lot of good reviews about this hotel i was looking forward to me & my family staying here. 1st impressions seemed ok when we 1st entered the hotel. It was when we checked into our room when i was disappointed.
The room was cold when we went in, i checked the radiators they were both cold so i asked at reception and i was told they were on a timer so will come on later, one radiator came on but the other didnt. It was a family room so 1 radiator wasnt enough to warm the room. I went back to reception as i had also noticed a stain/mark on the bedding & someones dirty underwear under the window. I was told someone would come and change my bed sheet & maintenance will come to check the radiator, there was no apology from the lady on reception. A lovely lady came to change the bedding and apologised, she also tried to figure out what was wrong with the radiator but couldnt solve the problem, she told us she would chase up maintenance for us. We went back out to spend the rest of the day in Blackpool hoping that when we returned the radiator would be sorted, only it hadnt been fixed. We didnt get back til 9.30pm so by this time we were ready for bed and just accepted the radiator wasnt going to be fixed. It was a cold night. The bathroom was also not the cleanest. When your paying around £100 for 1 night i feel things should be a lot better than this. The room we stayed in was 101, hopefully things are sorted for the next guests that stay.
Kerry
Kerry, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
