8/10 Muy bueno
5 de agosto de 2024
We had an inconvenience upon our arrival because they gave us another type of room than the one we had reserved. The lady at the reception was too rude and she left us waiting for 2 hrs upon our arrival without even looking at us! We were tired and with our children and they were crying because she told us that if we didn't agree that we should go to another hotel and we just wanted to know why they were giving us a lower category room. We spoke to the manager and they gave us the room we requested until the next day, but every day she was on duty and we asked for something, she did not provide it due to the incident and it was very unpleasant to have to need something and for her to be there!
Otherwise the hotel is very nice and comfortable, it did everything except that! There is no reason to treat guests badly who are paying for a service and deserve kind and respectful treatment.
María
María, viaje de 4 noches en familia
Opinión verificada de un huésped de Expedia