We were given 1 room. Then moved to another room the next day by management's request. We didn't want to change rooms but they wouldn't leave us alone about it. The first room was great. Clean, nice. Carpeted. The bed sucked and was noisy. The springs constantly popped. But the room super nice.
The 2nd room was run down, no carpet, no power cord on one lamp, the power outlets were loose so our phones would stop charging. The fridge didn't fit in it's nook. The only thing I loved was the bed. It was perfectly soft.
Hald way through our stay we had to leave due to medical emergency. Hotel absolutely refuses refund. Even through hotels.com. When Hotels called, they just refused to answer the phone.
I'm absolutely disappointed as we'd stayed at High Five before and loved it. I doubt we will stay again. It was the fact they made us move rooms for no reason. No refund, fine. Move rooms for a bs reason? Rude.