No staffing - there are 2 hotels, this one is very old, 3 floors, like out of The Shining - we had to drive to Town Center location to even check in. No ice, vending machine didn’t work, and at check in we were given a “Boil Water” notice, and had to drive to a store to get any bottled water. The indoor pool was ice cold, not heated. They let us swim at the other location where it was heated and had an arcade. Definitely haunted. Old wood and smelly hallway carpet, but the room itself was refurbished and nice, with a view of the lake, lake is green and has problems. Hot tub had no floor supports, almost went through the floor trying to get in it. Will NOT return….it was our anniversary and we had previously asked specifically about the pool temperature….stay away!