I had read other reviews about the owner being rude and disrespectful but I thought "how bad it can be?" .... It was UNBELIEVABLE. When we arrived the poor receptionist (new?) could not find our reservation. In the meantime, the owner was chatting and laughing on the phone while this girl struggled for 10-15 min to find our booking. She finally asked us to wait for her boss to end up the call.... We waited, the woman looking at us and still talking and laughing on the phone, until she hanged up, came to us, and while she was looking for our reservation she LITERALLY sshh sssh' ed us! Yes, she actually shhhh shhh' ed us. We weren't event talking loud but just talking among ourselves while we waited for her! She finally did find our booking and just threw the key to us. We couldn't believe how she can manage her business like that. As if she was doing us a favour to let us stay in that hotel. If we hadn;t already paid Expedia for the full booking we would have walked away at once. If I were you, I would stay somewhere else. She really makes you angry.