I had booked this hotel through Hotels.com. When I arrived at the property, (which is a four hour drive btw), the older gentleman at the counter informs me that they had some kind of sewage leak, and casually, without any real remorse or apology, said our room was not available. He claimed he didn't have our phone number to call, just "111111...."
In any case, this was inexcusable as apparently other reservations were being honored, but not my own? He told me as such. The problem I have here is that there is no reason why he should not have had my phone number. Either he's lying or someone at Hotels.com messed up. A number is required to book! I don't know the truth, but this doesn't explain why he didn't have my email address. Send me an email!
I felt he was not only not sorry, but seemed to blame me for the situation. He only gave other suggestions of places when we pressed him for it. It was a Friday and we just ended up going home. This is the worst possible situation for someone who's choice this place because we have dogs and our options are limited. Also, I have a disability and my life is hard enough as it is without having to deal with this.
The outside of the place didn't look too great anyway, so it might be a mixed blessing. But what a horrible experience. This guy at the counter is either the owner, or should be let go by one.