Very disappointing stay. I would not recommend this hotel.
* Two major power outages (July 9 & 13, about 9 a.m.–5 p.m.). No electricity, running water or air conditioning, and our room was left in complete darkness because the electric shutters could not be opened.
* Management provided no effective help, backup solution or compensation.
* Poor cleanliness throughout the hotel.
* Our sofa bed was broken on arrival. It took 4 days to move us to another room with a usable one.
* The apartment used a gas cylinder for cooking. When it ran out, the replacement was delayed so long that we had to eat at a restaurant.
* No reception or staff before 9 a.m. or after 5 p.m., making it difficult to get help.
* Outside these hours, the only contact was via WhatsApp, and replies were often slow or ignored.
* The main entrance was frequently left unlocked, allowing non-guests to enter the building. This was a serious security concern and made us feel unsafe.
* Communication from management was inconsistent and unreliable.
* The kitchen lacked basic utensils such as glasses, spoons and forks. Pots and pans were old and badly worn, and we had to request replacements.
* Overall, the hotel offers a very poor standard of accommodation and falls far below expectations. Based on our experience, we strongly do not recommend staying here.