We arrived at the hotel around 1pm, and was told our hotel was not ready yet so we waited at the lobby. I was sitting on the couch with my eldest while my husband was at the table with my five year old then I heard the front desk man yelled "no!" I looked up and saw my five year old sitting nice, happily stimming (shes autistic!) while holding a plastic sign they had at the table! My husband was standing right next to her! I asked my husband what she did and he said absolutely nothing except she's being a little bit loud in an absolutely empty lobby! Its sad that despite all the autism awareness campaign, Holiday Inn, who prides itself for being "kid preferred" and family friendly, still remains uneducated, and hires people who choose to be unkind! I informed him she has autism, and that even if he yells at her, she will not understand. He said he did it because what shes playing with was made of glass. it was a plastic sign. Maybe if you don't want it to be touched, you shouldnt have it out! Also, you can politely talk to us parents, instead of yelling at our child and making us feel like were doing nothing! When asked how much longer we have to wait, he said he has no idea but will text us. We packed our suitcases back to the car and left! Got a call at 3pm. But we didnt go back til past 8. Thank goodness it was a different person, who has better customer service skills! We wanted to stay somewhere else, but it was too late to get a refund. Not coming back!