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Enigmatic Boutique Hotel

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Experience the vibrant spirit of Downtown Cancun at Enigmatic Hotel Experience, where you can unwind in a serene garden or indulge in spa services. With an outdoor pool, bike rentals, coworking spaces and free WiFi, this hotel offers the perfect blend of relaxation and convenience that has left previous guests feeling satisfied.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Computer station
  • Snack bar/deli
  • Microwave in a common area

Feel at home (5)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Outdoor swimming pools
  • Snack bar/deli
The current price is $76
$100 total
includes taxes & fees
May 14 - May 15

Room options

View all photos for Deluxe Room

Deluxe Room | Individually decorated, bed sheets

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Individually decorated, bed sheets

Standard Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Signature Double Room | Individually decorated, bed sheets

Signature Double Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
14 Calle Mero, Cancun, QROO, 77500

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Las Palapas Park - 6 min walk - 0.6 km
  • Mercado 23 - 11 min walk - 1.0 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Plaza Las Americas - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Tulum Intl. Airport (TQO) - 148 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda Del Zancudo - ‬4 min walk
  • ‪Las Tostadillas Del Mar Ruta Nader - ‬2 min walk
  • ‪Amarula - ‬4 min walk

About this property

Enigmatic Boutique Hotel

When you stay at Enigmatic Boutique Hotel, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can be pampered with deep-tissue massages at the spa, and Mero18 Seabar, one of 3 restaurants, serves seafood and is open for lunch and dinner. An outdoor pool, a bar/lounge, and a snack bar/deli are other features.

At a glance

DONE

Hotel size

    • 13 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Shared microwave
  • Shared refrigerator
  • Snack bar/deli
  • Water dispenser

What to do

  • Winery release events
  • Snorkeling nearby

Working away

  • Computer station
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals

Facilities

  • Garden
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.

Dining

Mero18 Seabar - Overlooking the pool, this seafood restaurant specializes in seafood and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Compadres - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Onda Cafe - This coffee shop specializes in pizza and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 1000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: USD 2 per person, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 13.5 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Enigmatic Experience Cancun

Enigmatic Hotel Experience Hotel

Enigmatic Hotel Experience Cancun

Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

Does Enigmatic Boutique Hotel offer free cancellation for a full refund?

Yes, Enigmatic Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Enigmatic Boutique Hotel?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Enigmatic Boutique Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Enigmatic Boutique Hotel?

Sorry, there's no onsite parking at Enigmatic Boutique Hotel.

What are the check-in and check-out times at Enigmatic Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Enigmatic Boutique Hotel?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (5-min drive) are both nearby.

What is there to do at Enigmatic Boutique Hotel and nearby?

Have fun during the warmer months with activities nearby such as snorkeling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Enigmatic Boutique Hotel also has a garden.

Are there restaurants at or near Enigmatic Boutique Hotel?

Yes, there are 3 onsite restaurants, featuring seafood and garden views.

What's the area around Enigmatic Boutique Hotel like?

Enigmatic Boutique Hotel is in Downtown Cancun, a short 18-minute walk from Plaza 28 and 3 minutes' walk from Benito Juarez Municipal Building.

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Reviews

Enigmatic Boutique Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.0

Staff & service

9.0

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Jordan, 1-night trip
Verified

8/10 Very good

Great staff, good hotel/hostel and good food at the restaurant
Tuomas, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Viola, 4-night trip
Verified

10/10 Exceptional

Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Ambar Gissell, 5-night trip
Verified

10/10 Exceptional

Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Behailu, 1-night trip
Verified

10/10 Exceptional

Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Sean, 2-night trip
Verified

10/10 Exceptional

Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Corrin, 1-night trip
Verified

8/10 Very good

Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Bethany, 3-night trip
Verified

8/10 Very good

Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Ahlam, 1-night trip
Verified

6/10 Good

Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
DeLainey, 6-night trip
Verified

8/10 Very good

I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Maria, 1-night trip
Verified

10/10 Exceptional

Beautiful property, especially the pool.
Anna, 1-night trip
Verified

10/10 Exceptional

​¡Una experiencia increíble! ​El hotel es una maravilla. El check-in fue rapidísimo, lo cual se agradece mucho para empezar a disfrutar pronto. La habitación es muy bonita, está impecable y lo mejor de todo es que tiene bañera, ideal para desconectar. ​En cuanto a la comida, todo de 10: el sushi estaba delicioso y el desayuno en el restaurante mexicano fue de los mejores que he probado. El hotel también tiene una cafetería muy mona y el spa es fantástico; me dieron un masaje delicioso y súper relajante que me dejó como nuevo. ​¡Recomendado al 100%
Maria, 1-night trip
Verified

10/10 Exceptional

​"El hotel más bonito y céntrico" ​¡Nos encantó este hotel! Es precioso y las habitaciones son una joya. Lo que más disfrutamos fue la alberca, está increíble y muy bonita. Además, la ubicación es inmejorable, en pleno centro. ​La comida es deliciosa en sus dos restaurantes y la cafetería es súper cómoda. También aprovechamos el spa para relajarnos y nos pareció genial que tengan su propia smoke shop. ​Lo mejor de todo fue el trato del personal, especialmente Chavely, que fue súper amable y nos ayudó en todo. Hizo que nuestra estancia fuera mucho más especial. ¡Volveremos seguro!
Asia, 1-night trip
Verified

10/10 Exceptional

​"Excelente elección, un 10 rotundo. El hotel tiene una ubicación céntrica inmejorable, cerca de todo lo importante. Me sorprendió gratamente la limpieza, estaba todo impecable y muy cuidado. Mención especial para la chica de recepción, que fue un encanto y nos atendió con muchísima amabilidad. ¡Totalmente recomendable si buscas comodidad y buen trato!"
Maria, 1-night trip
Verified

10/10 Exceptional

Excellent!!!
Andalib, 3-night trip
Verified

10/10 Exceptional

El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
Maria, 1-night trip
Verified

10/10 Exceptional

Chambre très spacieuse et bien équipée, très bon petit déjeuner
Angeline, 1-night trip
Verified

10/10 Exceptional

El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantaría volver en el futuro.
Maria, 1-night trip
Verified

8/10 Very good

l'hébergement est bien situé, les chambre sont grandes et nombres
nadege, 1-night trip
Verified

10/10 Exceptional

Wir waren for eine Nacht dort und haben uns sehr wohl gefühlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage
Jakob H. M., 1-night trip
Verified

10/10 Exceptional

Notre chambre la tequila surprise était magnifique avec ses plafonds hauts et les macramés magnifiques j ‘ai adorée!
Piscine
Valérie, 7-night trip
Verified

10/10 Exceptional

Todo muy bien
Vecky, 1-night trip
Verified

2/10 Poor

Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Magaly arleth, 2-night trip
Verified

10/10 Exceptional

Tranquilo
Perla, 1-night trip