2/10 Mediocre
14 de febrero de 2025
Checking out after hours with no staff on-site was a nightmare, especially when I called for assistance, but the staff on the other end had no knowledge of the hotel’s situation. How were they supposed to provide accurate information to help guests leave smoothly?
In my case, I had already checked out, and my room key had been collected by the machine. So how was I supposed to open the gate? On top of that, the gate—which had no access control—led directly to a Cosmed pharmacy, with a sign explicitly stating not to pass through to avoid triggering the alarm.
Yet, the person on the phone, completely unaware of the hotel’s setup, simply told me to walk down. At one point, they even asked, “Why do all of you have problems?” Is that really the correct way to respond? It was highly unprofessional.
So, after returning the room key during off-hours, how exactly are guests supposed to leave the hotel?
KUO PIN
KUO PIN, viaje de 4 noches
Opinión verificada de un huésped de Hoteles.com
