4/10 Regular
23 de diciembre de 2025
We arrived on Friday night for a relaxing weekend as a treat for my partner's birthday. Had a lovely meal in the restaurant and although there was a Xmas party and a bit noisy, it soon subsided when the party went to their venue room. However, that night our sleep was constantly interupted by people chatting and shouting loudly outside our room until the early hours of the morning. To top it off, our room was right in front of a carpark where staff started arriving at 5am. We had some treatments booked on the Saturday so we stayed all day. There was a wedding party, again, noisy in the bar. Realising we would get another night of interupted sleep, we asked if we could change rooms. The hotel was fully booked. We then asked if we could have a refund for our room explaining that we really needed to sleep that night. We were told no, email the hotel. I also asked if we could get some money recharged for room services, again told no by duty manager. We had to cut short our visit and return home and I did email the hotel. No resolution as yet, was told it's busy because of Xmas. If you want a good night's sleep, don't stay here!
Julia
Julia, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
