This was the worst "hotel" I've stayed in my life. Our bed (mattress) and pillows were so awful that I've been dealing with neck/shoulder pain for a week. It started during my stay, and for two days, I couldn't move my arm due to the shooting pain traveling from the neck to my elbow.
Bedroom's access card didnt work, even immediately after checking-in, which was annoying to go back to the front desk to have it fixed more than once.
Bathroom is very outdated, towels were awful. I stayed for 5 nights and not once housekeeping came in to clean/refresh towels, despite the website inform they would after 3 days.
I'm very dissatisfied, dealing with excruciating pain, and missing work because of it.
Do not invest your time or money at this property, specially if you're going to Ottawa for tourism and wishes to spend more than 48 hours in the city.