Upon check-in the front desk clerk was trying to charge us, even though we pre-paid. We got to our room and the carpet in the hallway at both our door enterance and two of our neighboring rooms was filthy with debris, crumbs, a fake nail, and looked to be floor sweepings. Once inside discovered NO toilet paper, kleenex, shampoo, conditioner, blow dryer, hand towels, only 1 bar of soap, no iron...the kitchen was completely empty of any utensils, glasses, dishes or supplies. The bedspread had stains. When I went to tell the front desk clerk, he apologized and handed me roll of toilet paper and 2 hand towels. When I asked about the shampoo, etc..he said he would check it out - we never got it. If it wasn't so late at night and no refundable we would have left! The elevator and hallway had a foul smell - We will never stay at another hotel in this chain (Woodspring Suites) this location was in Lacey/Olympia, WA and had a good 7.4 rating...this was one of two of our worst hotel stays ever! Would NOT RECOMMEND!
What is stated on their brochure is totally false for what we experienced!