I had such a lovely check in experience with Freya. She was a delight, and made me feel so welcome. A true asset to your hotel.
In fact, all the staff were wonderful.
Not going to lie, I did miss having an outside space. The pool is located in a sort of courtyard on the ground floor, so gets no sun. I could see the guests at a nearby hotel sitting around their rooftop pool, and was a little bit jealous. Personally, I think it was a mistake to put the pool downstairs. I’m sure having it on the roof would have made it more popular, and increased the uptake of food and beverages, as people would have spent more time lounging around the hotel.
There is an entire upper floor dedicated to the restaurant and sky bar, which seemed rarely used, apart from breakfast. I had an exceptionally well-made Singapore sling in the bar, where they do 2-4-1 cocktails during their happy hour from 4-6pm, and a lovely smoked duck salad.
I had an executive club room, which was on the 12th floor. The advantage of these rooms is that you have no one above, so less noisy. You can still hear some of the outside noise, so will probably need earplugs. Some better fitted/quality patio doors in the rooms may have helped with the soundproofing here. The rooms at the back of the hotel are definitely quieter. Try to avoid the 10th floor. The breakfast buffet is served in the 11th floor restaurant, and there’s a lot of chair scrapping going on. Another issue with the layout.
The room itself was amazing.