Our stay started really very badly.
No answer to our several messages, including reminders prior to our arrival.
Upon checking we were asked to pay cash!!!
I wanted to rate this hotel for 0 star, but 1 is the minimum unfortunately.
After complaining about all this, a higher staff came and solved out the payment by credit card.
So being very upset, I've asked to meet with the Hotel Manager.
I could meet him on our 2nd day (out of 4 nights booked in this hotel).
We could have a straight forward discussion about the mishappening of the unanswered emails and the cash requirements. He was very comprehensive and apologetic. He managed to cool down my dissatisfaction.
We all make errors, but most important is how to solve them.
He could find a way for an amicable solution and to help us for the late check-out.
All the Staff were very polite and helpful to compensate for the initial dissatisfaction.
If it was not for the initial problems, I would have rated it with 5 stars.
But what is important is the way to solve problems on the spot and not to leave rotten issues without talking face to face.
Thanks to the General Manager, Mr. Daler, for his decisions and recovery of the dramatic wrong start.
Swimming pool, jacuzzi and sauna were relaxing after a day of long walks in the beautiful Samarkand.
I may return to this hotel to check if they have improved.