Good location and service, but the hotel needs maintenance
We experienced the usual warm and friendly Balinese hospitality throughout our stay. The staff were always helpful and quick to resolve any issues without hesitation. The pool area is lovely, family-friendly and ideal for children. Breakfast was also decent, and the location is great, within walking distance of Sanur Beach and its lovely walking paths.
Unfortunately, the overall condition of the hotel let it down.
Our first room had a leaking toilet, so we had to move to another room. In the new room, the shower handle was broken and would not stay in place, making it difficult to control the water without forcing it into position.
We also had to ask for our bedsheets to be changed because they had clearly visible yellow stains. When the staff changed them, they noticed that the replacement sheets were stained as well, so they replaced them a second time. The sheets appeared clean, but sleeping on visibly yellow-stained bedding is simply not pleasant.
To be fair, the staff handled every complaint professionally and were always willing to help. Our issues were with the condition and maintenance of the rooms, not the service.
Marine Bay is a decent budget hotel with a great pool, friendly staff and a good location. For the price, it offers reasonable value, especially for families. However, the poor maintenance and attention to detail prevent it from being anything more than a budget hotel. You get what you pai.