I stayed at Hotel Zur Alten Brücke for just one night, and while the stay was short, the experience was unforgettable — thanks especially to Sebastian at the front desk.
When I arrived, Sebastian kindly helped me with my luggage and even brought it up to my room, which I truly appreciated after a long day of travel. The hotel itself was charming, comfortable, and perfectly located in the heart of Heidelberg’s old town.
When it was time to check out, Sebastian once again went above and beyond. He helped me with my heavy bags, walking with me over the cobblestone streets all the way to the Old Bridge (Alte Brücke) so I could catch a taxi from there. Later, after I had already left, I realized I had forgotten one of my bags. To my surprise and relief, Sebastian answered my call right away, helped me through every step, and personally arranged to have my bag shipped safely to me in the U.S.
His kindness, professionalism, and genuine care turned what could have been a stressful situation into a truly positive and memorable experience.
If you’re ever in Heidelberg, I highly recommend Hotel Zur Alten Brücke — and if Sebastian at the front desk is on duty, you’ll be in the best hands possible.
⭐ Rating: 5/5