4/10 Regular
1 de octubre de 2025
Worst communication I've ever experienced
The room was nicely equipped and clean. We were attending spruce meadows, so the location was excellent for us. I rented two rooms and one of the rooms.Only had one roll of toilet paper for2 people.for days. The batteries in the t v remote were dead, and when I contacted them about it, they did not provide batteries.Nor even respond to my complaint.
Communication was terrible. They required a picture of my I. DA picture of me holding my IID and adamage deposit for the room. The communication surrounding the delivery of all this information was extremely poor. We had to finally resort to using whatsapp for them to receive the information and for them to reply. You cannot contact them by phone.
They said they would provide check in information forty eight hours before I was to check in.Once they received all the necessary pictures of my I d and my damage deposit. I hadn't received any information with less than twenty four hours before I was to check in. They don't have any staff on site.So communication by whatsapp was the only way to get in touch with them. I repeatedly asked for the check in information and was ignored. I contacted hotel.com and had a supervisor try to get in touch with them and have them send me the checking information. No luck there.
I was driving to calgary before I received any information about check in which was stressful to say the least, as i'm not sure i'm going to have accommodation when I get there. Dont stay here
Drew
Drew, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
