2/10 Mediocre
7 de septiembre de 2025
Hotel is in the middle of nowhere
Due to a very extreme situation, I had to check out after staying only 1 night, even though I still had 2 more nights left. As a goodwill gesture, they could have at least refunded 1 night or half a night, but they refused to return any money—even though the issue I faced was a very important matter for me.
As for the hotel itself: it is built on a barren hilltop, surrounded by what could be considered derelict buildings. You cannot walk anywhere from there—if you don’t have a car, you simply cannot leave the hotel. Perhaps it is one of the island’s most expensive hotels, but the surroundings are dreadful; it feels like you are in the middle of nowhere.
In my opinion, their manager Christina is a very rude woman. When I reached out to her about my problem, she told me she would call me back, but she never did. Later we corresponded by email, and they replied with a generic template response instead of actually trying to solve my problem.
The only positive aspect was the receptionist who welcomed us—she was very kind. Other than that, I would not recommend staying here. When you see the location of the hotel, you will be shocked. Walking outside, you wouldn’t even know if a dog might attack you or something might happen to you in the fields
Gülben
Gülben, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
