2/10
On the very afternoon I was scheduled to check in, I received a call from Excel Apartments informing me that the apartment I had reserved was no longer available.
I was then relocated to a completely different property—an old and dirty apartment located 40 minutes away.
Due to the unacceptable condition of the replacement apartment, I left immediately and was forced to find and pay for an alternative hotel on short notice.
Despite this, I have still not received a refund for the original booking.
Zero customer service. A complete joke
Ferran
Viaje de negocios de 3 noches