When we arrived, it warm in the room. I texted to ask how to turn on the a/c. We did not get a response, but we eventually got it to come on. We left to go walk around Quebec and returned at 8:10. The air had shut off while we were gone & the room was warm again. I texted again & did not have a response by the time we went to bed. We opened the window to try to get some air. We received a text around 10pm, that I didn't see until morning. They asked if we had it figured out. I replied to let them know what happened & asked if we could even just get a fan to move some air. We left for breakfast & to do a bit of sight-seeing. They texted as we were walking back. They asked if we would like to change rooms (this was around 11am) I said yes. She said she would get back to me. We were trying to plan our day & didn't want to wait, so I asked if there were any updates. She said they would send a maintenance person to check & hopefully fix it so we wouldn't have to move. We left to go enjoy our time. We got back & it was on, but not coming out cool & shut back off again. She again asked about changing rooms. I said yes, we would like that. We had the room door open since it was cooler in the hallway. The maintenance man came back to check. I again just asked for a new room. He got it to come on & then it shut off again 45 min later. They finally gave us a new room around 7PM. The air worked great in there. Someone took our parking space the last night. They gave us a refund on that.