2/10 Poor
Oct 23, 2024
Poor Customer Service
We recently rented about ~10 rooms at the Belmont Hotel Mactan. Due to the number of guests in our traveling party going in and out of different rooms throughout our stay, we wrote room numbers on some of the hotel keycards. Apparently this was a huge no-no. They charged us ₱250 (~$5 USD) per "vandalized" card (their words). This wouldn't have been a big deal if they had explained this "policy" to us at check-in, but not a single employee did so beforehand. When I asked why no one explained this to us before giving us our keycards, they became extremely condescending and acted as if I should've known their policy without being told. Sorry Belmont Hotel Mactan, unfortunately I am not psychic and cannot read minds. When I asked them to just charge my credit card on file for the keycards, they said cash only - so I paid cash and then they never gave me a receipt. Very shady experience.
Also, the breakfast buffet was extremely bland and disappointing. This wouldn't have been a big deal, except the food cost extra and isn't included with your room. If you scroll down other reviews for this hotel, a lot of other guests mention the disappointing breakfast food. Their bread is stale, eggs are watery, meat is plain, etc. You're better off buying breakfast elsewhere.
If you like paying hidden charges and eating bland breakfast food, then congrats - This is the perfect hotel for you.
Verified traveler
2-night family trip
Verified Hoteles.com guest review
