4/10 Regular
19 oct. 2025
Hotel description said there was a lift .But not in the part of the hotel we were in! We had a room on the second floor as far as possible away from the reception areas with several flights of stairs, Had we known this we would have asked for a lower floor or in the building with a lift. Or chosen an alternative hotel, They were fully booked so no chance of
changing to an alternative room. After our evening out we arrived back just before 11 and were told the bar was closed. This seems very unusual for a Saturday night and a hotel that has so many customers.
There were no biscuits or complimentary bottles of water in the room, something which you would expect for the amount charged for the one night.
The shower could certainly do with a deep clean and the sealant refreshed . Whilst showering the shower tray was full and we had to use our feet as plungers to get the water to runaway. If we hadn’t done this there would have been a serious leak
We also found it very difficult to find a parking space anywhere near the hotel and it was pouring with rain. We later discovered that the hotel is used by customer who are going on cruises and are leaving cars parked for weeks at a time. Making it difficult for non cruise customers to get anywhere near the main entrance.
The description says there is an indoor swimming pool, this is very misleading as it is not in the hotel itself but a few hundred yards away in a sports venue.
So overall we were very disappointed with our stay.
Annette
Annette, se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
